Terms of Service
Last updated: 30 September 2026
1. The service
The operator of Private Desk ("we", "us", "the operator") provides a subscription to a private AI assistant, including onboarding and a dedicated support engineer, for the monthly fee shown at checkout. These terms govern that subscription.
2. Subscription and billing
The subscription is billed monthly and renews automatically until cancelled. You can cancel anytime; cancellation stops the next renewal and you are not billed again. Refunds are handled under our Refund Policy.
3. Onboarding
Onboarding typically takes three to four days: a kickoff call, a setup and connections period, and a live day once your engineer confirms everything is working as expected.
4. Acceptable use
You agree not to use the assistant for anything unlawful, to harass or deceive third parties, or to attempt to bypass the safeguards described in our security practices. We may suspend the service if we reasonably believe it is being misused.
5. Connected accounts
You choose which accounts to connect, such as messaging, calendar or inbox. Nothing is connected without your explicit approval, and you may revoke any connection at any time. We only access what you have approved, and only to operate the assistant on your behalf.
6. Confidentiality
A non-disclosure agreement is signed before onboarding begins. Both parties agree to keep confidential information shared during the relationship private, consistent with that agreement and our Privacy Policy.
7. Assistance and its limits
The assistant does not provide legal, medical or financial advice, and its output should be reviewed before you rely on it for anything irreversible. It is designed to ask before payments, before messages sent in your name to new contacts, and before other irreversible actions.
8. Limitation of liability
To the maximum extent permitted by law, the total liability of the operator of Private Desk arising out of or relating to this subscription is limited to the fees you paid in the three months preceding the event giving rise to the claim.
9. Termination
Either party may end the subscription at any time. On termination, your data is handled as described in our Privacy Policy, including deletion confirmed to you in writing.
10. Changes to these terms
We may update these terms from time to time. If we make a material change, we will let you know before it takes effect. Continued use of the service after that point means you accept the updated terms.